Terms & Conditions

Effective Date: 01/01/2026
Website: thcvapecloud.co.uk
Business Name: THC Vape Cloud
Email: sales@thcvapecloud.co.uk
Address: London, UK

1. About These Terms

These Terms and Conditions govern your use of thcvapecloud.co.uk and any purchases made from THC Vape Cloud through our website.

By accessing this website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must not use this website.

2. Eligibility to Use This Website

You may use this website only if you are legally capable of entering into a binding contract.

Where products are age-restricted, including nicotine vaping products, you must be at least 18 years old to purchase them. We reserve the right to carry out age verification checks before accepting or dispatching an order. We may refuse, cancel, or refund any order if age verification cannot be completed satisfactorily.

3. Products

We sell lawful products only. Product descriptions, images, specifications, and prices are presented as accurately as possible, but slight variations may occur.

You are responsible for reviewing the product description carefully before placing an order, including compatibility, ingredients, usage information, and any restrictions that apply.

We reserve the right to:

• change or discontinue products at any time

• limit order quantities

• refuse any order at our discretion

• correct pricing, description, or stock errors

Nothing on this website constitutes medical advice. Product information is provided for general information only. We do not make medical, therapeutic, or disease-treatment claims unless expressly permitted by law.

4. Orders

When you place an order, you are making an offer to buy products from us. Your order is not accepted until we send you an order confirmation or dispatch confirmation, at which point a contract is formed.

We may reject or cancel an order for reasons including:

• stock unavailability

• payment failure

• pricing or listing errors

• suspected fraud

• failed age verification

• delivery restrictions

• legal or regulatory concerns

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

5. Prices and Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

You agree to pay:

• the listed product price

• any applicable delivery charges

• any clearly stated additional charges shown at checkout

Payment must be completed before dispatch. We reserve the right to update prices at any time, but changes will not affect orders already accepted.

6. Delivery

We aim to dispatch orders within the timeframes stated on the website, but delivery dates are estimates only and are not guaranteed unless expressly stated.

Delivery may be subject to:

• stock availability

• courier delays

• age verification requirements

• delivery location restrictions

Risk in the goods passes to you on delivery. Ownership of the goods passes only once we have received full payment in cleared funds.

You must ensure that the delivery information you provide is accurate. We are not responsible for delays or losses caused by incorrect address details supplied by you.

7. Your Right to Cancel

If you are a consumer purchasing online, you may have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable law.

To cancel, please contact us at: sales@thcvapecloud.co.uk

You must return goods in accordance with our returns instructions. You may be responsible for the direct cost of returning goods unless the item is faulty, not as described, or unless we state otherwise.

The right to cancel may not apply to certain items where the law allows an exclusion, including sealed goods not suitable for return for health or hygiene reasons once unsealed, or other exempt goods where clearly identified before purchase.

8. Faulty, Damaged, or Misdescribed Goods

Your statutory rights are not affected by these Terms.

If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, price reduction, or refund under applicable consumer law. If you believe a product is faulty, contact us promptly with your order number and details of the issue.

9. Returns

To request a return, email sales@thcvapecloud.co.uk with:

• your order number

• the item or items to be returned

• the reason for return

Returned items should be sent back:

• unused where returning under cancellation rights

• with original packaging where reasonably possible

• in accordance with any product-specific return conditions shown on the website

We reserve the right to reduce a refund where goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.

10. Age-Restricted Products

Certain products sold on this website may be age-restricted. By ordering such products, you confirm that:

• you are at least 18 years old

• you are legally permitted to purchase the item

• you will provide any requested proof of age

We may use third-party age verification services and may request identification before accepting or delivering your order. We reserve the right to refuse supply where legal age requirements are not met.

11. Product Use and Compliance

Products sold by THC Vape Cloud must be used only:

• in accordance with the product instructions

• for lawful purposes

• in compliance with all applicable laws and regulations

You are responsible for ensuring that any product you purchase is legal to possess and use at your delivery location and that your intended use is lawful.

We do not accept liability for misuse, unlawful use, modification, or use contrary to product instructions.

12. Account and Website Use

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

You agree not to:

• use the website for unlawful purposes

• interfere with the operation or security of the website

• copy, scrape, or exploit website content without permission

• upload or transmit malicious code

We may suspend or terminate access to the website or an account if we reasonably believe there has been misuse.

13. Promotions and Discount Codes

Promotions, discount codes, and special offers are subject to availability and may be withdrawn at any time.

Unless otherwise stated:

• only one discount code may be used per order

• codes cannot be exchanged for cash

• codes cannot be applied retrospectively

• we may cancel orders where promotions are used fraudulently or in breach of their terms

14. Intellectual Property

All content on this website, including text, logos, graphics, images, product descriptions, layout, and branding, is owned by or licensed to THC Vape Cloud and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content from this website without our prior written consent.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

• breach of your statutory consumer rights

Subject to the above, to the fullest extent permitted by law:

• we are not liable for indirect or consequential loss

• we are not liable for business losses suffered by consumers using this site as consumers

• our total liability in relation to any order shall not exceed the amount paid by you for the relevant product, except where the law provides otherwise

16. Fair Use of These Terms

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

Nothing in these Terms is intended to remove or restrict rights you have under consumer law.

17. Privacy and Cookies

Your use of this website is also governed by our:

• Privacy Policy

• Cookie Policy

We use cookies and similar technologies in accordance with applicable laws. Please read those policies for details on how we collect, use, and protect personal data.

18. Third-Party Links

This website may contain links to third-party websites for convenience or information. We are not responsible for the content, accuracy, availability, or policies of third-party websites.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page with the effective date shown above.

Changes will not affect orders already accepted unless required by law.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, unless mandatory law in another part of the United Kingdom applies.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of the relevant part of the United Kingdom in accordance with applicable consumer law.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact:

THC Vape Cloud
London, UK
sales@thcvapecloud.co.uk